Frequently Asked Questions

2023-10-10

What do I need to do when using a new SIM card for the first time?

When obtaining a new SIM card, you generally need to activate it. This can be done through a phone call or by using the URL provided by the service provider.

Why can't I send text messages with my SIM card?

There are several possible reasons for this issue:

  • The SMS center number has not been properly set.
  • SMS service has not been activated.
  • The service provider does not support SMS.
  • The device is not connected to the network.

Why can't I make phone calls?

There are several possible reasons for this issue:

  • The SIM card is a data-only card and does not support voice calls.
  • The device is not within the service coverage area.
  • The signal is too weak.
  • The device has not successfully registered with the network.

Why can't I find my phone number?

For newly obtained SIM cards, the phone number cannot be queried until it has been set. You need to set the phone number first before being able to query it.

What is an IoT card?

An IoT card is a 2G/3G/4G communication card provided by a service provider. It has a similar hardware and appearance to a regular SIM card. It is a dedicated SIM card provided by the service provider for IoT purposes, and it comes in two forms: plug-in (MP) cards, which are commonly used in mobile phones, and embedded (MS) cards, which are used in devices with built-in SIM cards (eSIM). IoT cards have dedicated number ranges and are mainly used for data communication.

What is the relationship between APN and SIM card?

  • APN corresponds to the service type provided by the service provider for the SIM card. Different APNs provide access to different networks, such as the internet or corporate intranets.
  • For a SIM card, each dial-up connection requires the configuration of an APN, in addition to the default bearer. Without the correct APN configuration, the dial-up connection will not be successful.